CRTC mandates standard for quality, accessibility and functionality to message relay services

CRTC mandates standard for quality, accessibility and functionality to message relay services

On December 14, 2018, the Canadian Radio-Television and Telecommunications Commission (CRTC) took steps to improve the quality and access to message relay services.

These services enable Canadians with a hearing or speech disability to make and receive telephone calls using text with the assistance of a relay operator. Some new standards include the requirement of relay operators to achieve a certain typing speed, rate of accuracy, and call-answer time, among many others. The result of these changes is anticipated to provide an enhanced experience regarding response times and accuracy of the services.

You can read more about this decision here (link).

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